12 Silwer Eike Avenue, Centurion, 0157info@pro-space.co.za
careers

Careers

Where productivity meets talent

We are a fun and welcoming workplace for everyone, and we do our best to make sure all people feel supported and connected at work. We promote an inclusive collaboration culture that encourages innovation, free spirit, out of box thinking and collective thinking.

IT Operations Manager

 

Introduction

 

A new IT Managed Services startup company seeks to employ an IT Operations Manager / IT Generalist who has detailed knowledge of the industry’s best practices and a professional track record of effective technical management, IT business strategy, information analysis as well as a thorough understanding of computer hardware and software (business applications) and Networking.

 

You will be responsible for establishing an IT business model for the company, working closely with the Director, developing IT support and helpdesk plans, project budgets, setting up and managing the IT staff and keeping the executive team up to date on the latest technologies that could help the company succeed. The successful candidate will be a Generalist and not a Specialist, knowledge of different variety of specializations will be highly preferred.

 

Introduction


Leading firm in Centurion seeks Infrastructure Operations Manager to oversee IT operations, ensuring systems, services and infrastructure work reliably and securely. Manage a team of IT administrators and support personnel onsite and remotely in various regions. Must have IT qualification, with 5 years managing staff, hands on troubleshooting experience and expert experience in MS desktop operating systems (Windows XP, Windows 7, 8 & 10)

 

Duties & Responsibilities:


·     Set up and Manage a team of IT administrator and support personnel onsite and remotely

·     Monitor, maintain and document IT infrastructure in the organisation 

·     Work with the Director to source new business/contracts

·     Create, maintain and enforce IT policies and procedures

·     Liaise and negotiate with IT hardware suppliers and service providers

·     Train and mentor staff on IT related content and implement change management processes

·     Keep up to date with the latest IT services/solutions to continuously improve our infrastructure

·     Keep up to date with our custom issue tracker (support ticket system), ensure support response times are in the acceptable range and deal with escalations

·     Monitor reports and deal with abnormal events

·     IT asset management, maintain detailed database of assets and conduct audit checks

·     Have good Interpersonal and communication skills with staff at various levels

 

 

Desired Experience & Qualification


·     IT tertiary qualification OR Comptia A+, Comptia N+ or other related IT tertiary qualification

·     Minimum 5 years staff management and related work experience 

·     Hold a valid South African Identity document or work permit and valid driver’s license

·     Experience working in an agile environment 

·     Expert in Microsoft desktop operating systems (Windows XP, Windows 7, 8 & 10) 

·     Solid knowledge of Cloud Solutions (ERP and CRM)

·     Experience with Microsoft Office 365 

·     Strong experience in networking and networking equipment like wireless routers and switches

·     Hands on troubleshooting experience with desktops, laptops, printers and peripheral devices

·     Strong experience in mobile technologies and support thereof

·     Experienced in delivering remote, telephonic and onsite support

·     Experience in end-point management systems

·     Strong problem-solving skills

·     Familiarity with web application, cloud technologies, database technologies such as MySQL or MSSQL


Email CVs to: careers@pro-space.co.za